4 Acquisition International - 2019 Cyber Security Awards Hitachi ID Systems is an innovative identity management specialist focused solely on developing, selling and deploying solutions that manage and control identities, entitlements and credentials. As part of our showcase of a selection of the winners from this year’s Cyber Security Awards we profile this dynamic company and its solutions offering to find out more about how it meets the ever-evolving needs of its international clients. Best for Privileged Access Management Solutions 2019 & Most Innovative Identity Administration & Access Governance Product: Hitachi ID Identity Manager rawing on its international experience, Hitachi ID Systems delivers identity and access management (IAM) and privileged access management (PAM) solutions to organizations globally, including many of the Fortune 500 companies. Over the years, the firm has developed the Hitachi ID Identity and Access Management Suite, which is a fully integrated solution for managing identities, security entitlements and credentials, for both business users and shared/privileged accounts, on-premises and in the cloud. Today, the Hitachi ID Suite is well known in the marketplace for high scalability, fault tolerance, a pragmatic design and low total cost of ownership (TCO). Alongside its innovative solutions offering, Hitachi ID Systems is recognized by customers and analysts for industry- leading customer service. Using Hitachi ID Identity Express, the firm is uniquely able to automate joiner/mover/leaver processes, with a minimum of process (re)engineering and without spending an undue amount of time focusing on access certification or data clean-up. In the cybersecurity market, Hitachi ID System’ solutions are vital to providing clients with hassle-free integration of privileged access management (PAM), a vital part of any IT infrastructure, the implementation of which tends to be long and indeed may never end, as deliverables are continually added over the life of the system. Organizations go through both business and infrastructure changes: reorganizations, hardware upgrades, new operating systems, new applications, etc. These changes trigger matching requirements in the PAM system and consequently lead to implementation and maintenance effort. In other words, ongoing investment is a good thing -- it means that the business benefits from a constantly expanding set of capabilities. Whilst their individual deliverables can be implemented quickly and operated efficiently, successful implementation of one feature or integration usually triggers interest by the new stake-holders, who will then request additional features or integrations. D With this in mind, it is helpful to think of PAM process automation as iterative optimization. Ongoing expansion in the scope of the system should be the responsibility of a permanent team, rather than implemented by a team assembled for a single set of deliverables. Successful organizations create a permanent PAM program, rather than staffing for a short-term deployment project. The PAM team should include at least a technical application administrator and business owner. By their very nature, all privileged access management (PAM) systems, including Hitachi ID Privileged Access Manager, take away the administrative passwords from system administrators, network administrators, DBAs, desktop support staff, etc. Understandably, these IT workers are often then unhappy about the prospect of losing convenient access to the passwords they use daily. It is therefore important to consider what a privileged access management (PAM) system can give back to users, to compensate for this loss of well- known passwords. Failure to account for usability and IT worker productivity can lead to significant push-back against use of the PAM system. Offering a unique alternative, Hitachi ID Privileged Access Manager is designed with usability in mind. It includes many features absent from competing products that ease the day-to-day user experience of administrators. This includes the ability to request multiple accounts at once, the ability to launch multiple sessions at once, support for launching arbitrary administrative tools, access to managed endpoints without resorting to (slow, costly) jump servers and more. "Another key aspect of ensuring all our clients receive a stress-free experience is the pricing. Unlike many other cybersecurity providers, the Hitachi ID Systems services team implements solutions through a defined deliverables / fixed-price engagement model. Fixed price engagements have the benefit of transferring risk from customers to Hitachi ID Systems. This eliminates the risk of cost overruns and improves customer satisfaction."