ai
Can Artificial Intelligence (AI) really deflect calls away from the contact centre? This is the question many local government organisations
data
Data has ushered in a new digital era for businesses, society and individuals – one that’s revolutionizing customer and employee
tecnology
The huge increase in expenditure on products and services from innovative technology sectors during the Coronavirus crisis could rise dramatically
ai recruitment
With more businesses turning to technology to deliver virtual, AI or online recruitment processes, global talent acquisition and management firm,
app store
While it is typically assumed that new apps are best positioned by entering a dominant platform, new research from the
chat bot
Some of the most innovative AI tools such as chatbots can revolutionise your contact centre, but where do you start?
wellness
When people used to think about how they could improve their lives, they may have focused on physical health or
fintech
The financial sector has had to adjust quickly to the rapidly changing landscape that Fintech innovations have brought. None more so
Telecoms
As with a number of business technologies, the 2010s saw huge advancements in telecommunications. Whilst VoIP (Voice over Internet Protocol)
Dr. Destang
There are exceptional scientists in all fields, and then there are the truly outstanding specialists in their unique fields. Dr
solar power
Renewable energies have experienced a massive surge in growth, popularity, and also necessity in recent years. The global warming crisis
BioVariance GmbH
There are few things in the world that can unite people quite like the universal burden of cancer and neurodegenerative